SHIPPING & RETURNS
Shipping Policy
Shipping Policy Thank you for shopping with CellCeuticals! We want to ensure that your order arrives safely and on time. Please review our shipping policy for important information regarding processing, delivery, and shipping fees. Processing Time Orders are typically processed within 3-5 business days from the time the order is placed. Orders placed after 3:00 PM or on weekends/holidays will be processed the next business day. Custom or made-to-order items may require additional processing time. Please check the product page for specific details. Shipping Methods We offer the following shipping methods: Standard Shipping: 3–5 business days Shipping times may vary depending on your location and product availability. Shipping Fees Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Order Tracking Once your order has shipped, you will receive an email with tracking information. Please note that it may take 24-48 hours for tracking information to update. Shipping Restrictions We currently ship to Australia only. We do not ship to P.O. Boxes or certain international locations. Lost or Damaged Items If your order is lost or damaged during transit, please contact our customer service team at hellocellceuticals@outlook.com. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund. Address Accuracy Please double-check the accuracy of your shipping address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. Return Policy For information on returning items, please refer to our Return Policy section. If you have any further questions or concerns about shipping, feel free to contact our support team at hellocellceuticals@outlook.com
Return & Exchange Policy
Returns and Exchanges Policy Thank you for shopping with CellCeuticals! We hope you love your purchase, but if you're not completely satisfied, we are here to help. Please review our Returns and Exchanges Policy below for full details on how to return or exchange an item. Return Eligibility We accept returns on most items within 7 days of delivery. Items must be returned in their original condition, with all tags and packaging intact. How to Return an Item Contact Us: To initiate a return, please reach out to our customer service team at hellocellceuticals@outlook.com with your order number and the item(s) you wish to return. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and the address to return the item(s). Prepare Your Return: Carefully pack the item(s) in the original packaging or similar protective packaging to prevent damage during shipping. Be sure to include the Return Authorization Number inside the package. Ship the Return: Send your return to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the return is due to a defective item. Exchanges If you would like to exchange an item for a different size or color, please follow the same steps above to initiate the return. Once we receive the returned item(s), we will process the exchange for the requested product. If the item you wish to exchange for is out of stock, we will offer a store credit or a refund, depending on your preference. Refunds Once we receive and inspect your returned item(s), we will notify you by email of the status of your refund. Refunds will be credited to your original payment method within 7 business days. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the item was defective or an error occurred on our part. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at hellocellceuticals@outlook.com, and we will arrange for a return or exchange at no additional cost to you. Please provide photos of the damage or defect to help expedite the process. Sale and Discounted Items Items purchased on sale, clearance, or with a promotional discount may only be eligible for exchange or store credit. Please review the specific product page for more information. How to Contact Us If you have any questions or need assistance with your return or exchange, our customer service team is here to help. Please contact us at hellocellceuticals@outlook.com.
