OUR POLICY'S
Online Store policy
Online Store Policy Welcome to CellCeuticals! We are committed to providing a seamless shopping experience. Please review the policies below to ensure a smooth transaction. 1. Privacy Policy We take your privacy seriously and are committed to protecting your personal information. For details on how we collect, use, and safeguard your data, please refer to our Privacy Policy page. 2. Payment Methods We accept the following payment methods: Credit and debit cards (Visa, MasterCard, American Express, etc.) All transactions are processed securely, and we do not store your payment information. 3. Order Processing Orders are processed within 3-5 business days, Monday to Friday, excluding holidays. Orders placed after 3:00 PM or on weekends will be processed the following business day. You will receive an email confirmation once your order is processed, and another when your items have shipped. 4. Shipping Policy For detailed shipping information, including processing times, shipping methods, fees, and international shipping options, please refer to our Shipping Policy page. 5. Returns and Exchanges We want you to be completely satisfied with your purchase. For information on how to return or exchange an item, please visit our Returns and Exchanges Policy page. Items must be returned in their original condition, unused, and with all packaging intact. We accept returns within 7 days of delivery. 6. Refunds and Store Credit Once your return is received and inspected, you will be notified via email about the status of your refund or exchange. Refunds will be credited to your original payment method within 7 business days. In the case of an exchange, we will ship the replacement item once the original item is received and processed. 7. Promotions and Discounts Promotions and discounts are subject to availability and cannot be combined with other offers unless specified. Discounts will be applied at checkout, and any coupons must be used at the time of purchase. No adjustments will be made after an order is placed. 8. Customer Support If you need assistance, have questions, or need to resolve an issue, please contact our customer support team at hellocellceuticals@outlook.com. We’re here to help! 9. Terms of Service By using our website and making a purchase, you agree to our Terms of Service. Please read our full terms carefully before proceeding with any transactions. 10. Product Availability While we strive to ensure our inventory is up-to-date, some products may become out of stock. We will notify you if an item is unavailable, and you will have the option to cancel or modify your order. 11. Account Creation Creating an account with us allows you to track your orders, save payment details, and receive updates on promotions. You can create an account during the checkout process or on our Account page. 12. Security We use industry-standard encryption technologies to protect your data during online transactions. Your information is always kept safe and secure when shopping with us.
Privacy Policy
Privacy Policy At CellCeuticals, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to the terms outlined in this Privacy Policy. 1. Information We Collect We collect the following types of personal information when you interact with our website or make a purchase: Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment details (credit/debit card), and other information you provide when creating an account, placing an order, or contacting customer service. Non-Personal Identification Information: Browser type, device type, IP address, operating system, referring URLs, and usage data such as pages visited and interactions with our website. 2. How We Use Your Information We use the personal information we collect for the following purposes: To process and fulfill your orders (including shipping and returns). To communicate with you regarding your orders, customer support, and promotions (if you have opted in). To improve our products, services, and website by understanding how you use our website. To send you promotional emails, newsletters, or offers (only if you have consented to receive them). To ensure security and prevent fraud in relation to transactions on our website. 3. Disclosure of Personal Information We may share your personal information with third parties in the following situations: Service Providers: We may disclose your information to third-party service providers (such as payment processors, delivery services, and IT support) who assist in processing your orders and delivering products. These third parties are obligated to handle your data according to the law and for the purposes specified in this policy. Legal Requirements: We may disclose your personal information if required by law, in response to legal proceedings, or to protect the rights, property, or safety of CellCeuticals, our customers, or others. 4. Data Security We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access, modification, or disclosure. We use industry-standard encryption technologies (such as SSL) to protect your information during online transactions. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the security of your personal information. 5. Cookies and Tracking Technologies We use cookies and similar technologies to enhance your experience while browsing our website. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website. 6. Overseas Disclosure of Personal Information We may transfer your personal information to overseas recipients (e.g., our third-party service providers located outside Australia) for purposes such as processing payments or order fulfillment. In such cases, we will take reasonable steps to ensure that your information is protected in accordance with the Australian Privacy Principles. 7. Your Rights Under the Privacy Act 1988 (Cth), you have the right to: Access the personal information we hold about you. Correct or update any inaccurate or incomplete information. Request deletion of your personal information, subject to legal obligations. Opt-out of receiving marketing communications (you can unsubscribe from promotional emails at any time). To exercise these rights, or if you have any questions about our privacy practices, please contact us at hellocellceuticals@outlook.com. 8. Children’s Privacy Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete that information. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new legal requirements. We will post the updated policy on our website, and the changes will be effective as of the date they are posted. Please review this page periodically for any updates. 10. Contact Us If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at: Email: hellocellceuticals@outlook.com
Terms of Service
Terms of Service Welcome to CellCeuticals! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding with any transactions. 1. Acceptance of Terms By using our website, placing an order, or engaging with our services, you agree to these Terms of Service, as well as our Privacy Policy and other applicable policies. If you do not agree with these terms, please refrain from using our website. 2. Changes to Terms We reserve the right to modify, update, or change these Terms of Service at any time without prior notice. Any changes will be posted on this page, and the revised Terms of Service will take effect as of the date they are posted. Please review this page periodically for any updates. 3. Use of Website You agree to use our website for lawful purposes only. You may not use our website to: Violate any laws or regulations. Engage in fraudulent activity. Attempt to gain unauthorized access to our systems or networks. 4. Account Creation To place an order, you may need to create an account with us. You agree to provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account details and password. Please notify us immediately if you suspect any unauthorized access to your account. 5. Order Acceptance All orders placed on our website are subject to acceptance by us. We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders that: Violate our policies. Are suspected of fraudulent activity. Have insufficient payment or incorrect shipping information. 6. Pricing and Availability Prices for our products are listed on our website and are subject to change without notice. We make every effort to ensure that all prices, product descriptions, and availability are accurate, but errors may occur. If we discover an error in your order, we will contact you and offer the option to cancel, correct, or proceed with the order at the adjusted price. 7. Payment Terms By placing an order, you authorize us to charge your chosen payment method for the total amount of your purchase, including any applicable taxes and shipping fees. Payments are processed securely, and we do not store any payment information. 8. Shipping and Delivery For details on shipping, processing times, and delivery methods, please refer to our Shipping Policy page. We are not responsible for delays or damages caused by the shipping carrier, incorrect shipping addresses, or other factors outside of our control. 9. Returns and Exchanges We want you to be completely satisfied with your purchase. For details on how to return or exchange an item, please refer to our Returns and Exchanges Policy page. Please note that some items may not be eligible for return or exchange. 10. Limitation of Liability To the fullest extent permitted by law, CellCeuticals will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits or data, arising from your use or inability to use our website or products. 11. Indemnification You agree to indemnify and hold CellCeuticals, its affiliates, employees, agents, and partners harmless from any claims, losses, liabilities, or expenses arising from: Your use of the website. Violation of these Terms of Service. Violation of any laws or third-party rights. 12. Intellectual Property All content on the website, including text, images, logos, and product descriptions, is owned by CellCeuticals and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our explicit permission. 13. Governing Law These Terms of Service and any disputes related to them will be governed by the laws of [Your Country/State] without regard to its conflict of law principles. You agree to submit to the jurisdiction of the courts in [Your Country/State] for the resolution of any disputes. 14. Termination We reserve the right to suspend or terminate your access to our website at any time, without notice, if you violate any of these Terms of Service. 15. Contact Us If you have any questions or concerns about these Terms of Service, please contact us at hellocellceuticals@outlook.com
Disclaimer
Website Disclaimer Effective Date: 01/01/2025 Welcome to CellCeuticals! Please read this Website Disclaimer carefully before using our website. By using our website, you agree to be bound by this Disclaimer and all applicable laws and regulations. 1. General Information The content provided on the CellCeuticals website is for general informational purposes only. We make every effort to ensure the accuracy and reliability of the information presented. However, we do not guarantee the completeness, accuracy, or timeliness of the information. You acknowledge and agree that the content is provided on an "as is" basis, and we are not liable for any inaccuracies, errors, or omissions. 2. Product Information While we strive to accurately display our products, including color, size, and specifications, we cannot guarantee that your computer monitor’s display of product colors will be accurate. Product descriptions, availability, and prices are subject to change without notice. 3. Third-Party Links Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, products, services, or practices of third-party websites. We encourage you to review their terms and conditions and privacy policies before accessing any third-party websites. 4. Liability To the fullest extent permitted by Australian law, CellCeuticals will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages resulting from your use or inability to use the website, including but not limited to the content, products, or services available on the site. Nothing in this Disclaimer excludes or limits our liability for death or personal injury, fraud, or anything else that cannot be excluded or limited under applicable Australian Consumer Law. 5. Australian Consumer Law Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer, nothing in this Disclaimer affects your rights under the Australian Consumer Law. If a product we provide is faulty or not as described, you may be entitled to a remedy, including a refund, repair, or replacement. Please see our Returns and Exchanges Policy for more details. 6. Intellectual Property All content on this website, including text, images, logos, and product descriptions, is the property of CellCeuticals or its content suppliers and is protected by Australian and international copyright and intellectual property laws. You may not reproduce, distribute, or use any content from the website without express written consent from CellCeuticals. 7. Use of the Website By accessing and using the website, you agree to comply with all applicable Australian laws and regulations. You are solely responsible for any activity that occurs under your account and agree to notify us immediately if there is any unauthorized use of your account. 8. Changes to this Disclaimer CellCeuticals reserves the right to update or modify this Website Disclaimer at any time without prior notice. Any changes will take effect immediately upon posting on this website. We encourage you to review this disclaimer periodically for any updates. 9. Contact Us If you have any questions or concerns regarding this Website Disclaimer or our website's content, please contact us at: Email: hellocellceuticals@outlook.com